1. General terms and conditions.
1.2. In addition to these terms and conditions, the legal relations arising from the marketing of goods through the online store Less Stress Clothes are regulated by the laws of the Republic of Estonia.
1.5. The contract for the sale of products is considered concluded (entry into force of the contract) from the receipt of the invoice amount to the current account of the online store LessStressClothes.
1.6. All prices displayed in the LessStressClothes online store are in euros and include 0% VAT.
2. Products and placing an order
2.1. From the online store LessStressClothes it is possible to buy those items with the "Add to cart" button.
2.2. If necessary, the buyer can select the size, color, model on the product page before clicking "Add to cart" on the same page.
2.3. The buyer can change the quantities in the shopping cart and remove products from the shopping cart until the order is confirmed (the order is confirmed by clicking on the "Make a purchase" button).
2.4. To place an order, the Buyer must enter the necessary data in the shopping cart and click the "Make Purchase" button.
2.5. Then the amount of the fee is displayed on the screen, which can be paid securely through the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Visa / Mastercard card payments
2.6. Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS.
2.7. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
2.8. The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS
2.9. The order is considered finalized after clicking the "Make a purchase" button. NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.
2.10. The LessStressClothes online store sends a notification of order confirmation to the e-mail address given by the Buyer.
2.11. If the Buyer has placed an order before changing the price of the goods, the sales price valid and displayed by the online store LessStressClothes at the time of the order was made.
2.12. The price of the goods is given on the product page and the prices are all displayed with Estonian VAT (0%) included.
2.13. The delivery fee, corresponding to the delivery method selected by the Buyer during the ordering process, is added to the price of the goods.The delivery method is selected and the delivery fee is calculated in the shopping cart. The buyer also has information on the suitable delivery method on the product sheet. The Buyer can pick-up the order free of charge.
2.14. If there is a discount code, the discount of the goods is calculated after entering the discount code in the shopping cart.
2.15. The Buyer pays for the purchases made in the LessStressClothes online store, either directly via the payment intermediation platform or on the basis of an invoice sent to his e-mail, and the product sales contract is considered concluded (Agreement enters into force) within 24 hours of receiving the order payment in LessStressClothes (EM Trading OÜ).3. Withdrawal from the sales contract
3.1. The LessStressClothes online store has the right to withdraw from the sales contract concluded with the Buyer through the e-store without sanctions and not to deliver the ordered goods in the following cases:
1) the goods are out of stock,
2) the price or features are incorrectly displayed in the LessStressClothes online store.
3.2. If it is not possible to fulfill the Buyer's order placed in the online store LessStressClothes, the Buyer will be notified via the contact telephone or e-mail address provided when placing the order within 2 working days. The advance payment paid by the Buyer shall be returned within 3 working days, unless otherwise agreed with the Buyer.
4.1. The online store LessStressClothes delivers goods to Buyers within Estonia.
4.2. The goods are delivered to the Buyer as a parcel machine service provided by Itella SmartPOST (Itella SmartPOST OÜ), Omniva (AS Eesti Post) parcel machine service, or DPD (DPD Eesti AS) parcel machine service or courier service. With the DPD courier service, it is possible to order goods straight home or whatever the location. The buyer pays the costs associated with the delivery of the goods.
4.3. The buyer pays the costs associated with the delivery of the goods. The fee for the delivery is:
4.3.1. DPD Parcel machine 3.65 EUR (price includes VAT)
4.3.2. Omniva parcel machine 3.98 EUR (price includes VAT)
4.3.3. Itella SmartPOST parcel machine € 3.99 EUR (price includes VAT)
4.3.4. The buyer has the opportunity to pick up the product himself at a pre-agreed time. Fee 0EUR.
4.4. The online store LessStressClothes fulfills the orders, ie delivers the order to the post office for dispatch no later than two weeks after the confirmation of the order. Approximate arrival time is 1-3 working days.
5.1 The Buyer pays for the purchases made in the online store LessStressClothes either directly via the payment platform using credit/debit card or on the basis of an invoice sent to his / hers e-mail, of the amount payable according to the confirmation to the current account of LessStressClothes (EM Trading OÜ) within 48 hours.
5.2 In the e-shop, payment can be made directly via the payment platform, using credit or debit card, in which case the Buyer will pay for the purchase immediately at the time of placing the order. If it is not possible to fulfill the Buyer's order placed in the online store LessStressClothes, the Buyer will be notified via the contact telephone or e-mail address provided when placing the order within 2 working days.
6.1. After receiving the order, the buyer has the right to withdraw from the transaction made in the lessstressclothes.ee online store or exchange the purchased goods within 14 days. Shipping costs are refundable.
6.2.The return of goods is conditional on completely unused whole goods with uncut labels. The goods must be returned in the original packaging. If the returned goods or packaging are damaged, the Buyer must compensate for the decrease in the value of the goods.
6.3. In order to return the goods, you must return the package to the same parcel machine from which you received the package. You must also fill out the return form, that can be found in the package. If you want to return the product, you have to do this: Put the product back in the same packaging you received it in. Keep all shipping labels. Please make sure that the package is properly closed so that the product is not damaged during the return.
- If you received the package from an Omniva parcel machine - take your package to the nearest Omniva parcel machine. To send, scan the original sticker on the package.
- If you received the package from a SmartPost parcel machine - take your package to the nearest SmartPost parcel machine. To send, use the same SMS code that you used to receive the package. If you received a package from SmartPost's White parcel machine - you must initially complete the return process on the SmartPost website.
- If you received a parcel from a DPD parcel machine - take your parcel to the nearest DPD parcel machine. To send, use the PIN code you received, which you received by SMS when you received the package receipt code.
6.4. If the buyer wants to exchange the product. The buyer needs to send an inquiry to firstname.lastname@example.org providing a chosen product that the buyer wants to exchange for.
6.5. The buyer must return the goods within 14 days of receipt of the goods or provide proof that he has handed over the goods to the carrier.
6.6. We will reimburse the money for the returned products within 14 working days from the arrival of the goods at EM Trading OÜ. The money for the returned goods will be transferred to the same account from which the goods were paid by the Buyer, within 14 working days after the goods were received by the Seller.
7.1. The online store lessstressclothes.ee is liable to the Buyer and the Buyer is liable to the online store lessstressclothes for the damage caused by the violation of these terms and conditions and to the extent provided by the legislation in force in the Republic of Estonia.
7.2. The LessStressClothes online store is not liable for damages caused to the Buyer or for the delay in delivery of the goods if the damage or delay in delivery is due to a circumstance that the LessStressClothes online store could not influence (incl. Delay due to a third party) could not have been foreseen (force majeure).